Privacy Policy
Effective Date: 6/24/2025
Introduction
HostSpace Cloud ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our cloud infrastructure platform, including our Container Services (HCS), Kubernetes Engine (HKE), and Managed Databases (HMD).
Information We Collect
Personal Information
- Account information (username, email address, password)
- Profile information (name, profile image)
- Contact information for support and billing
- Payment information processed by our secure payment providers
Service Data
- Container configurations and deployment data
- Kubernetes cluster information and configurations
- Database instances and connection metadata
- Usage metrics and performance data
- SSH keys and security credentials
Technical Information
- IP addresses and network information
- Browser and device information
- Log files and system events
- Cookies and tracking technologies
How We Use Your Information
- Provide and maintain our cloud services (HCS, HKE, HMD)
- Process payments and manage subscriptions
- Monitor and improve service performance and reliability
- Provide customer support and technical assistance
- Send service notifications and important updates
- Detect and prevent security threats and abuse
- Comply with legal obligations and industry standards
Data Security
We implement industry-standard security measures to protect your data:
- Encryption in transit and at rest
- Private network isolation for databases
- Cloudflare tunnel access for enhanced security
- Regular security audits and monitoring
- Access controls and authentication systems
Data Sharing and Disclosure
We do not sell your personal information. We may share your data only in the following circumstances:
- With your explicit consent
- With service providers who assist in our operations (payment processors, hosting providers)
- To comply with legal requirements or protect our rights
- In connection with a business transfer or acquisition
Your Rights
You have the following rights regarding your personal information:
- Access and review your personal data
- Correct inaccurate or incomplete information
- Delete your account and associated data
- Export your data in a portable format
- Withdraw consent for data processing
- Object to certain processing activities
Data Retention
We retain your information for as long as necessary to provide our services and comply with legal obligations. When you delete your account, we will delete or anonymize your personal information within 30 days, except where retention is required by law.
International Data Transfers
HostSpace Cloud operates globally. Your data may be transferred to and processed in countries other than your residence. We ensure appropriate safeguards are in place for international transfers.
Children's Privacy
Our services are not intended for children under 13. We do not knowingly collect personal information from children under 13. If we become aware of such collection, we will delete the information immediately.
Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of material changes by email or through our platform. Your continued use of our services after changes become effective constitutes acceptance of the revised policy.
Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us:
Email: privacy@hostspaceng.com
Website: hostspacecloud.com/contact